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Support Client

Knowledge

Of the professional figure

  • Microsoft and Linux client system architectures
  • main software distribution and remote desktop control products
  • client operating systems and mobile devices (e.g. Windows, Apple, Android)
  • main individual IT software products, e.g.: MS Office suite, MS SharePoint, etc.; web browser (e.g. Internet Explorer, Firefox, Chrome, Safari); antivirus (e.g. MCAfee, Norton, Kaspersky etc.).

Service

Activity

  • Performs non-complex tasks and provides first-level support to internal or external users with technical problems on PDL and mobile devices.
  • Provides support to users and resolves ICT-related issues, with the primary objective of enabling users to maximize their productivity through the efficient use of ICT equipment or software applications in use by the Customer.
  • Track issues from inception to resolution and escalate unresolved issues to higher levels of support if necessary.

Advice

Dedicated

  • The service offers an assessment and tuning activity for desktops and laptops

Basic package

1.200,00 

plus VAT

FOR SPECIAL PROJECTS IT IS POSSIBLE TO REQUEST AN ASSESSMENT.